{"id":3863,"date":"2020-07-06T17:06:09","date_gmt":"2020-07-06T16:06:09","guid":{"rendered":"http:\/\/s833217312.online.de\/faq\/"},"modified":"2021-04-14T17:22:05","modified_gmt":"2021-04-14T16:22:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/shoppingb2b.haworth.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-819619902\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill bg-loaded\"><\/div>\n                                    \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-72608352\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-72608352 {\n  width: 60%;\n}\n#text-box-72608352 .text {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-819619902 {\n  padding-top: 250px;\n}\n#banner-819619902 .bg.bg-loaded {\n  background-image: url(https:\/\/shoppingb2b.haworth.com\/wp-content\/uploads\/2020\/04\/1571239548850.jpg);\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-441309700\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-441309700 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1365182673\">\n\n\n\t<div id=\"col-1627111084\" class=\"col medium-6 small-12 large-6\"  >\n\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-line nav-normal nav-size-small nav-center\"><li class=\"tab active has-icon\"><a href=\"#tab_asia-pacific\"><span>Asia Pacific<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_europe\"><span>Europe<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div class=\"panel active entry-content\" id=\"tab_asia-pacific\">\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >FAQ<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are the procedures for the various development to webshop orders?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Customer decides to cancel the order?<\/p>\n<ul>\n<li>Management\u2018s decision will be made depending on the reasons or explanation given by the customers<\/li>\n<li>An option for the refund can be given in the form of credit dollars for future purchases. However, we will consult with the customer on the final preferences<\/li>\n<\/ul>\n<p>b) Customer decides to change or upgrade the model of the chair?<\/p>\n<ul>\n<li>SSC Order Services will advise the difference in prices and provide customer with the company\u2018s bank details to remit the additional payment to secure the order<\/li>\n<\/ul>\n<p>c) Customer didn\u2018t want to pay surcharges?<\/p>\n<ul>\n<li>SSC Order Services, on receipt of customer\u2018s decision on email, will seek direction from the management to waive off the surcharge or cancel the order<\/li>\n<li>Management will either approve to cancel the order or advise SSC Order Services to proceed to process the order, on exceptional ground<\/li>\n<\/ul>\n<p>d) Customer requested to deliver order to different country?<\/p>\n<ul>\n<li>Selling prices will be worked out for customer based on supply and deliver the products to the requested destination<\/li>\n<li>This intention must be made known by the customer at the time of ordering and prior to payment<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do Finance track additional payment from the customer into the company\u2018s bank account to advise CustOps to proceed with delivery?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Finance will check the receipt of the amount based on the payment advice\/receipt shared by the customer with the Haworth bank account<\/p>\n<p>b) It usually takes about two or more working days for the remittance to be reflected in Haworth\u2018s bank account<\/p>\n<p>c) Once the fund is confirmed credited in the bank account, SSC Order Services will be notified to place order for the parts\/ products in Swing\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does Haworth allow return of product after delivery and being used for a few days\/weeks?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Haworth\u2018s T&amp;C doesn\u2018t provide for return policy after orders are delivered<\/p>\n<p>b) Exception will be given with the approval of the management<\/p>\n<p>c) If return is approved by management, freight cost to return the product will be borne by the customer<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does Haworth allow 1 to 1 exchange for defective product?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Haworth\u2018s warranty policy applies. However management will decide on 1 to 1 exchange if need to<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do customer purchase service parts and who should be contacted?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Customer can send an email directly to the Shopping@haworth.com for inquiry<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How and where can customer get the product technical details?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Customer can send an email directly to the Shopping@haworth.com for inquiry<\/p>\n<p>b) Otherwise reference can be made to the technical documents posted on the webshop<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How much are the shipping costs?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Shipping costs are included in the pricing across the entire product range for delivery within the limit of metro cities<\/p>\n<p>b) Additional surcharge will apply for delivery outside metro cities within the market<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is it possible for customer to self-pickup the product in the warehouse and deduct the delivery cost?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Not allowed<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long does delivery take?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) The delivery time is shown for each product on the webshop<\/p>\n<p>Attention: Due to the Covid-19 pandemic, the shipping service provider may experience delay<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What payment methods are available?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) We currently offer payment via the standardized PayPal and Stripe service for India market<\/p>\n<ul>\n<li>PayPal \u2013 Paypal credit + More Paypal payment options (for most markets)<\/li>\n<li>Stripe \u2013 Comfortable credit card payment (for India)<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is the shop secure? Are my data protected?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Data in the shop are well secured in every respect. You can also learn more about the level of security in our privacy policy<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What happens after ordering?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) On receipt of your order, we will confirm receipt of payment + shipping address and start preparing the products to fulfill your order<\/p>\n<p>b) Our Customer Service will contact you in due course to schedule a convenient date and time to deliver the order<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Will I receive an invoice for my order?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Our invoice will be sent to your email for your reference<\/p>\n<p>Please do not be confused if you receive the invoice from another email address, it will be sent automatically from our ERP system.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why do you want to know my country and address of residence?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) This information will enable us to plan in appropriate logistical support to service your order<\/p>\n<p>b) You will also know early in the ordering process if your location is within the metro city and there is any surcharge on delivery cost<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_europe\">\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >FAQ<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do Finance track additional payment from the customer into the company\u2018s bank account to advise CustOps to proceed with delivery?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Finance will check the receipt of the amount based on the payment advice\/receipt shared by the customer with the Haworth bank account<\/p>\n<p>b) It usually takes about two or more working days for the remittance to be reflected in Haworth\u2018s bank account<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does Haworth allow return of product after delivery and being used for a few days\/weeks?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) If our product unfortunately did not meet your expectation, there is the option to return it back to us within 14 days after delivery.\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How to send back our products?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Please keep the original packaging to repack the article in case<\/p>\n<p>b) Write us an email to Shopping@Haworth.com with your address and we&#8217;ll help co-ordinate the pick up with you<\/p>\n<p>c) Once the product is returned, we&#8217;ll reimburse the funds back to your account<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does Haworth allow 1 to 1 exchange for defective product?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Haworth\u2018s warranty policy applies. However management will decide on 1 to 1 exchange if need to<\/p>\n<p>b) Please send an email to Shopping@Haworth.com and include pictures to show the defect<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do customer purchase service parts and who should be contacted?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) For any further questions customer can send an email directly to the Shopping@haworth.com for inquiry<\/p>\n<p>b) You can&#8217;t order headrest, yet as these require a special installation<\/p>\n<ul>\n<li>However, we are more than happy to assist you on your requirement with the option to reach out to our specialist retailers to support you to order and install the headrests\n<ul>\n<li>Please follow the below this\u00a0 <a href=\"https:\/\/www.haworth.com\/eu\/de\/unternehmen\/kontakt\/h%c3%a4ndlersuche.html\">link<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How and where can customer get the product technical details?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Reference can be made to the technical documents, videos and product data sheets posted on the webshop<\/p>\n<p>b) For other further questions customer can send an email directly to the Shopping@haworth.com for inquiry<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How much are the shipping costs?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Shipping costs are included in the pricing across the entire product range<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is it possible for customer to self-pickup the product in the warehouse and deduct the delivery cost?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Not allowed<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long does delivery take?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) The delivery time is shown for each product on the webshop and once the product is handed over to the delivery serice, tracking ID is sent out to the customers<\/p>\n<p>Attention: Due to the Covid-19 pandemic, the shipping service provider may experience delay<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What payment methods are available?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) We currently offer payment via the standardized PayPal and Stripe service for India market<\/p>\n<ul>\n<li>PayPal \u2013 Paypal credit + More Paypal payment options (for most markets)<\/li>\n<li>Stripe \u2013 Comfortable credit card payment (for India)<\/li>\n<li>Credit card<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is the shop secure? Are my data protected?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Data in the shop are well secured in every respect. You can also learn more about the level of security in our privacy policy<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What happens after ordering?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) On receipt of your order, we will confirm receipt of payment + shipping address and start preparing the products to fulfill your order<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Will I receive an invoice for my order?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Our invoice will be sent to your email for your reference<\/p>\n<p>Please do not be confused if you receive the invoice from another email address, it will be sent automatically from our ERP system once your product leaves our warehouse.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why do you want to know my country and address of residence?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) This information will enable us to plan in appropriate logistical support to service your order<\/p>\n<p>b) You will also know early in the ordering process if your location is within the metro city and there is any surcharge on delivery cost<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How about Warranty?<\/span><\/a><div class=\"accordion-inner\">\n\n<p><a href=\"https:\/\/shoppingb2b.haworth.com\/warranty\/\">Here<\/a> you can check out our warranty\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why is the Company field mandatory?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The reference of your company does not affect your invoice.\u00a0<\/p>\n<ul>\n<li>it is only a note to draw the conclusion to our corporate clients<\/li>\n<\/ul>\n<p>If your are not related from a corporate client or don&#8217;t want to share this info with us just input Private or so.\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What does the different order status means?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) Pending payment<\/p>\n<ul>\n<li>Payment has been authorized by the payment provider and will be captured after we process your order<\/li>\n<\/ul>\n<p>b) Order failed<\/p>\n<ul>\n<li>Either the payment failed or something else went wrong, please try to place a new order<\/li>\n<\/ul>\n<p>If you need further assistance, please contact us on Shopping@Haworth.com<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Am I able to design \/ configure my own product?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>At the moment not.\u00a0<\/p>\n<p>To enable us to ensure speedier processing and delivery times, the products we offer within our online shop are set to standardized configurations.<\/p>\n<p>Your discount code enables you access to these standard versions and finishes if you have received one from one of our corporate clients.\u00a0<\/p>\n<p>We trust this meets your expectations, however, should you require different configurations, we can assist you by referring you to our specialist retail partners.<\/p>\n<p>Please follow this <a href=\"https:\/\/www.haworth.com\/eu\/de\/unternehmen\/kontakt\/h%C3%A4ndlersuche.html\">link<\/a><\/p>\n<p>It is important to note that your discount code can only be used within our online shop<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why is my coupon code not working?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Usually this should not happen.\u00a0<\/p>\n<ul>\n<li>You may try to delete your cache \/ browser history and try again<\/li>\n<\/ul>\n<p>If it does happens, there is a system issue and we will fix that asap. Please inform us on Shopping@Haworth.com.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Note: If the your coupon code will apply two coupons per item, there is an issue on the system and we will correct or cancel the order in the backend.\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where do I find assembly instructions?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>a) For some products you will receive a PDF in combination with your order confirmation mail<\/p>\n<p>b) Videos and instructions are available on the product pages<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do I get an email about any changes related to my order?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Yes, you do.\u00a0<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div><\/div><\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3990,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3863","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shoppingb2b.haworth.com\/de\/wp-json\/wp\/v2\/pages\/3863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shoppingb2b.haworth.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shoppingb2b.haworth.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shoppingb2b.haworth.com\/de\/wp-json\/wp\/v2\/users\/3990"}],"replies":[{"embeddable":true,"href":"https:\/\/shoppingb2b.haworth.com\/de\/wp-json\/wp\/v2\/comments?post=3863"}],"version-history":[{"count":5,"href":"https:\/\/shoppingb2b.haworth.com\/de\/wp-json\/wp\/v2\/pages\/3863\/revisions"}],"predecessor-version":[{"id":22127,"href":"https:\/\/shoppingb2b.haworth.com\/de\/wp-json\/wp\/v2\/pages\/3863\/revisions\/22127"}],"wp:attachment":[{"href":"https:\/\/shoppingb2b.haworth.com\/de\/wp-json\/wp\/v2\/media?parent=3863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}